Get in Touch with Us


Contact Us

Get in touch with our team or look for support around navigating TheFitnessFolder.com. We know how much direct contact can help you reach new fitness goals and so we are always here to assist you. 

Why Speak to Us

You can reach out to us at TheFitnessFolder.com and we will make the effort to be much more than just another discussion forum or coaching platform. We aim to be a complete support system that guides you throughout your wellness journey. You can reach out to us to:

Receive Tailored Support

Unsure about which fitness equipment will fit best in your apartment? Do you want to know the most suitable fitness exercises for a beginner? Our AI chatbot and team can help you out.

Handle Technical Issues

Sometimes platforms misbehave and have glitches. If you are having difficulty managing your subscription or logging in to the forum, let us know and we will be happy to help.

Seeking Clarification from Experts

All of our professionals are certified, and many have experience working in fitness clubs or centres. It means that you can ask them any complex issues regarding your training schedule, dieting, or long-term fitness goals.

Feedback and Suggestions

Do you have a suggestion that can help us improve its features? What about a suggestion for a new community challenge or an advanced diy fitness routine? We appreciate your feedback and incorporate them to enhance our features further.

All correspondence helps us improve our services—resulting in a better and more proactive community at TheFitnessFolder.com.

Above all else, TheFitnessFolder.com is focused on maintaining and developing relationships that have been created over the years. From seasoned sportsmen and women to those who are just starting their first exercise, most require nurturing support that is easy to understand and implement and we are here to provide it.

Getting In Touch With Us

The following is the most popular ways of getting in touch, which were created to resolve different areas of your experience:

Feedback Form

The feedback form on our website is usually the best option if you would like a quick answer. It can be found easily by clicking “Contact Us” in the main menu, or at the bottom of any page on TheFitnessFolder.com. 

Kindly fill in as much detail as possible on your concern so that we can channel it to the right person:

  • Response Time: After receiving the reply form, our target is usually to get back to you within 24 to 48 hours. During business days we do have the resources to answer faster, and we are eager to assist with serious concerns right away;
  • Outline Important Aspects: Always include information that will help us deal with the issue at hand with maximum efficiency such as your forum name, the specifics of your inquiry, and other relevant technical information.

Support on Email

You can also reach out to us via email at [email protected]. In case you have queries regarding your membership payments, issues with forum moderation, or questions on our subscription, our specialists are happy to help. 

A number of our staff members have vast experience in fitness, health, nutrition, and personal training, so you’ll always receive advice from a multidisciplinary perspective.

Remember: Try to boil down your main questions and concerns to the simplest form when it comes to emailing us as this helps us answer faster and ensures no detail is lost in translation.

Live Chat or Phone (If You Are a Premium Member)

Subscribers who enjoy enhanced benefits from our sophisticated AI chatbot can now enjoy limited live chat and phone support during business hours. 

This is excellent if you have urgent questions that need answering: for example, you might be looking for confirmation that some fitness moves for seniors you are going to try are safe or what your macros should be just before starting a new exercise program.

When to Get in Touch: Free Live Chat is available from Monday to Friday between 9 am – 5 pm EST. Consultation over the phone might require prior booking if you wish to have a lengthier conversation with any one of our certified professionals;

Questions & Answers Section (Q&A)


Contact Fitness Folder Team

Take a moment before reaching out to us by reviewing our Q&A. It is quenched with a diverse array of questions and answers.

Payment Plans Questions

Most users would want to know how to stop over billing. We discuss how to change your plan over or under any other limitation, and what perks come along with boundless chats with our AI bot and when an actual human will help.

Expert Sessions Questions

How do I make an appointment for a session? How many queries can I ask about my new fitness exercise for women plan? These and many more questions our FAQ will provide answers to.

Forum Behavior

Learn how to ensure your posts and replies are respectful, supportive, and helpful in our forums.

Contact Us Today!

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