Contact Us

Contact Us

Get in touch with our team or look for support around navigating The Fitness Folder. We know how much direct contact can help you reach new fitness goals and so we are always here to assist you. 

Your worries, be it related to physical fitness or recovery optimization, are the pulse of the community and the reason we work on providing the most valuable solutions through direct communication. 

Below this section, you will see all the pieces of information available to ask us questions, resolve issues, provide feedback or simply just have a chat. We want to make using our platform an engaging experience that works best for you.

Getting In Touch With Us

The following is the most popular ways of getting in touch, which were created to resolve different areas of your experience:

Feedback Form

You can leave your email information and we will reach out to you as soon as possible. After receiving the reply form, our target is usually to get back to you within 24 to 48 hours. During business days we do have the resources to answer faster, and we are eager to assist with serious concerns right away

Support on Email

You can also reach out to us via email at [email protected]. In case you have queries regarding your membership payments, issues with forum moderation, or questions on our subscription, our specialists are happy to help. 

A number of our staff members have vast experience in fitness, health, nutrition, and personal training, so you’ll always receive advice from a multidisciplinary perspective.

Remember: Try to boil down your main questions and concerns to the simplest form when it comes to emailing us as this helps us answer faster and ensures no detail is lost in translation.

Our Address

You can write us a letter and send it to: 760 Champlain, Dieppe, New Brunswick, E1A 1P5, Canada.

Our phone number is +1 (506) 857-3738

Why Reach Out to Us

You can reach out to us at The Fitness Folder and we will make the effort to be much more than just another discussion forum or coaching platform. We aim to be a complete support system that guides you throughout your wellness journey. You can reach out to us to:

Receive Tailored Support

Unsure about which fitness equipment will fit best in your apartment? Do you want to know the most suitable fitness exercises for a beginner? Our AI chatbot and team can help you out.

Handle Technical Issues

Sometimes platforms misbehave and have glitches. If you are having difficulty managing your subscription or logging in to the forum, let us know and we will be happy to help.

Seeking Clarification from Experts

All of our professionals are certified, and many have experience working in fitness clubs or centres. It means that you can ask them any complex issues regarding your training schedule, dieting, or long-term fitness goals.

Feedback and Suggestions

Do you have a suggestion that can help us improve its features? What about a suggestion for a new community challenge or an advanced diy fitness routine? We appreciate your feedback and incorporate them to enhance our features further.

All correspondence helps us improve our services—resulting in a better and more proactive community at The Fitness Folder.

Questions & Answers Section

Take a moment before reaching out to us by reviewing our Q&A. It is quenched with a diverse array of questions and answers.

Payment Plans Questions

We discuss how to change your plan over or under any other limitation, and what perks come along with boundless chats with our AI bot and when an actual human will help.

Expert Sessions Questions

How do I make an appointment for a session? How many queries can I ask about my new fitness exercise for women plan? These and many more questions our FAQ will provide answers to.

Forum Behavior

Learn how to ensure your posts and replies are respectful, supportive, and helpful in our forums.

If there’s been no luck finding what you were looking for, don’t hesitate to ask us. We will make sure you have all the assistance needed to help you continue with your evolve fitness journey.

How Our Support Works

With The Fitness Folder.com, there is an interactive mix of technology and people. Thus, you have different levels of assistance available to you at any time:

Advanced AI Chatbot

Our AI chatbot is constantly available to resolve your queries. It can give feedback on your current training program, provide information on fitness exercise at home, and suggest meals around broad dietary guidelines. 

The balance is also relevant here: Not every question AI can provide an answer to, which is why we also have certified human experts.

When you make queries that are complex in-depth or are too specific such as detailed questions about complex injury rehabilitation issues and extremely advanced performance goals, we provide a solution from our certified professionals. 

They all merge coaching with sports medicine and fitness classes instruction, so they know how to advise everyone, from specific diet to how to organize workouts in the least time possible. You get the best of both worlds: real life experience and advanced technology.

Community Insights

Always keep in mind that the blend of all knowledge can be helpful. Our forum is community based where users can share their achievements, disappointments, and tips on anything from how to transition from basic routines to more complex ones or even how to best select exercise machines that cater to their individual needs. 

Most of the time, someone spent a similar problem so their solution is very easy to understand and implement.

Business and Partnership Inquiries

If you manage a brand, run a gym, or have products and services that may be useful for our clients, feel free to contact us. 

We are interested in collaborations with brands that share our philosophy of responsible, evidence-based, and community-oriented fitness. It does not matter if you develop wearable devices, dietary supplements, or even unusual fitness tourism- just contact us at [email protected].

In nurturing partnerships, we prioritize the fundamental aim of each proposal- to benefit our community. 

When you partner with us, you will be able to reach individuals interested in everything from fitness for elderly people to highly sophisticated strength training. On the other side of the coin, our members get exclusive deals, complimentary offers, or specialized presentations that cover new boundaries in health and fitness.

What You Can Expect From Us

With every interaction that you have with us, either through form submission, emails, or calls, you will always receive the following:

  • Professional and Focussed Support: Your questions are handled with the utmost attention. Each and every member in our team is ready to assist you with any question that can enhance your fitness journey;
  • Answering Queries within a Day: Our typical response window is 24 to 48 hours. However, for more urgent queries, chat support and scheduled calls are available for premium members;
  • Research Based Answers: Always. We do our homework. We always seek additional clarification for anything that is unclear for our AI or on staff coach. That way, you're never forced to make decisions based on inadequate information.

Above all else, The Fitness Folder is focused on maintaining and developing relationships that have been created over the years. From seasoned sportsmen and women to those who are just starting their first exercise, most require nurturing support that is easy to understand and implement and we are here to provide it.

Solving Frequent Problems

There are some common problems that may arise when using our platform:

  • Issues Related to Subscription: In case you are unable to reach subscriber exclusive content, please check if your payment methods are up to date. If the problem is not resolved, reach out to us via email and attach as many screenshots as possible;
  • Issues with Housing Login Credentials: To address issues with the username or password, one may use the “Forgot Password” feature on the login page. If issues still persist then assistance can be contacted if the user is still unable to sign in, we will then reset the password for the client directly;
  • Restrictions on New Forum Users: Posting restrictions are likely implemented in order to prevent issues with spam from new users. It is possible to gain trust level by participating in existing threads or responsible posts which in turn expands your permissions.

Support representatives intend to provide clarity to users other than just solving problems. By understanding a glitch, you know what preventative measures to take in the future which allows you to concentrate on your elevated fitness goals without disturbances.

Suggestions: Allow Us to Make Improvements

Sustained success is constantly evolving. It is our belief that workout strategies should extend beyond personal objectives to include think-thanks for The Fitness Folder. We appreciate any and all feedback regarding our people. 

Did you have thoughts on specific activities to help women recover postpartum? A fresh take on the fitness exercises seniors can safely and effectively participate in? We’re all ears.

How to Leave Suggestions

  1. Contact us via email: If you have more extensive feedback, we’d recommend contacting us at info@thefitnessfolder.com;
  2. Forum Polls and Surveys: Every now and then, we conduct polls to understand what new courses or features you would like to have. Make sure to take part;
  3. Comment Sections: There is a comment section for every article or resource page where you can jot down your comments and questions.

Your feedback helps us to not only improve the experience on the pages of the website, but also helps us to direct the expert opinions and technologies we acquire. The more we know about your needs, the more effective the updates and articles will be that we provide to the community.

Staying Connected: Updates

Need to be in the loop regarding any new blog posts, announcements, or advances in health and fitness? By subscribing to our newsletter, you get the most recent articles, user success stories, and platform changes delivered to your inbox. 

This allows you to remain inspired and updated, particularly while you are in the middle of a challenging workout or dietary plan.

Contact Us Today

We can’t wait to hear from you! Your emails, contact form submissions, or even live chats with our staff all help us understand how to serve you better on TheFitnessFolder.com. 

It’s normal to feel lost, confront confusing issues, or have a couple of questions; don’t allow these facets to halt your progress. So, get in touch with us today. Let’s collaborate to keep your pace elevated.

Reach out to us today and let us assist you in achieving your next goal. We’re eager to support you as best as we can, so go ahead and let us show you exactly what separated support can do in your fitness journey!